How much does a product weigh?
The weight is different for each of our products. The weights vary between 15.2lb (6.9kg)-29.8lb(13.54 kg) for trikes, 4.3lb (1.95kg)-26.2lb (2.8kg) for scooters and the Activity Center weighs 29.8lb (13.54kg)
What are the trike’s dimensions?
The dimensions are different for each of our products. They vary between
L78*W48*H100cm (L38.2*W40*H97.4 inch) to L78*W40*H97.4cm (L30*W15.75*H38.3 inch).
The parent handle of the folding trike doesn’t stay up, what should I do?
The first time you use your trike, give your parent handle a stronger pull upwards. The silver pin should pop out, then you will be able to lock the handle in place.
This step-by-step video should help: https://www.youtube.com/watch?v=fP8tBylBuL4&...
The parent handle of the folding trike is moving back and forth, is that normal?
Yes, it is most definitely normal, the parent handle is designed to move a bit to allow the trike to be folded. Our trikes have been tested by “Intertek” and are approved for safety.
The STR won’t steer properly.
The steering of the STR models is designed to be smooth and simple. If yours is anything less than that, please contact our friendly customer experience team by going to "support" and choosing" contact us". We will be happy to help resolve any issue.&...
The brakes on the STR are activated spontaneously.
Remove the back wheel, strengthen the bolts you will find on the red braking mechanism very gently, and put the wheel back on. The brakes will operate smoothly.
Will the Rain Cover fit my trike ?
The Rain Cover is designed to fit any smarTrike with a canopy. As long as the sunshade is on, the rain cover will fit your trike.
Didn't Find what you were looking for?
Please contact our costumer service by filling the form on the contact us page
Does a folding smarTrike meet the carry-on requirements for air travel?
A fully folded smarTrike does fit in the carry-on baggage storage compartment on many flights, however, we recommend you speak with your airline directly to confirm their regulations as they can often vary from company to company.
What type of safety standards do your products meet?
All smarTrike products meet all European Regulatory Requirements and safety standards, among them EN 71-1, EN 71-2 and EN 71-3. All smarTrike products are tested by the laboratories of Intertek, which serves as our Notified Body in Europe and the UK...