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Privacy Policy

Last updated: May 28th, 2018

This privacy policy sets out how smarTrike® uses and protects any information that you give smarTrike® when you use this website.
smarTrike® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
smarTrike® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28/5/2018.

To better protect your privacy, smarTrike® provides this notice explaining our information practices and the choices you can make about the way your information is collected and used.

1. Personal Information Collection
smarTrike® may collect personal information like name, telephone or mobile number, email address, date of birth, home address, and details regarding your mode of payment, e.g., credit/debit card or account information, when you access certain areas of the Site that require registration or payment for products and services, or if you require more information about those services. Under certain laws, such as the Children’s Online Privacy Protection Act (COPPA), personal information may also include video, photos, voice, geo-location or GPS location data, and persistent identifiers like third-party persistent cookies, IP addresses that may be used to recognize users over time, and across different web sites or online services. Other information that we may collect when you use an App includes unique device identifier (“UDID”), international mobile equipment identity (“IMEI”), mobile equipment identifier (“MEID”) or media access control (“MAC”) address; operating system information such as Microsoft Windows, Mac OS or iOS); and your browser type, such as IE, Chrome, Safari, and Firefox. While we take all reasonable steps to protect the privacy of our website visitors, we cannot promise that the current limitations of our online applications programming will address every browser setting or honour every personal browser preference. In particular, we have not implemented the necessary program changes to honour “Do Not Track” or “DNT” browser signals. As our online applications programming is refined, we will take all reasonable steps to honour such requests in the future. Please return to this privacy policy for further updates on this topic. Further, our online service providers or business partners may implement technologies that allow for the collection of personally identifiable information over time and across websites. We recommend that you review each privacy policy posted on the websites that you visit to better understand privacy practices on those websites. At other times, smarTrike® may collect information that cannot be used to directly identify you, such as browser access times, referring URLs, dynamic IP addresses and similar non-personally identifiable information. For example, we may collect and aggregate non-personal information about you and other customers who visit certain areas of our Site. Aggregated information will not contain any information that can be linked directly back to you.

2. How smarTrike® Collects Personal Information
smarTrike® may use any number of tools to collect information about you, your device access points, your use of our Apps, and the web browser that you use to connect to our Site. For example, first party “cookies” are tiny text files that we place on your device’s hard drive when you visit our Site. We may use cookies to personalize your Site experience. You do not have to accept our cookies and you may delete them after they have been placed on your hard drive. You also have the ability to disallow first and third-party cookie placement based on your personal browser settings. By setting your browser options to accept our first-party cookies, you are consenting to such use. If you do not accept or delete our cookies, some areas of our Site that you access may take more time to work or may not function properly. For more general information about cookies, visit: http://www.allaboutcookies.org. For general information about this Site’s cookies, follow this link to our cookies disclosure statement. smarTrike® may also collect additional information from your web browser each time you visit our Site. We may collect information on the pages that you visit, the promotions or advertisements that you click on, and log or track other actions that you take while using our Site. Our Internet Service Providers (defined below) may also use other standard web-based technologies to analyse your movements while accessing our Site. The technologies include analytic solutions, third-party analytic cookies, web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Site, and help determine the best use for Site content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet Service Provider’s or other third-party server logs, and may be available for extended periods of time.

3. Our Use and Disclosure of Your Personal Information
smarTrike® uses the services of independent companies to provide certain services to you, including, without limitation, website hosting services, credit and debit card processing, registration processing, and Internet connectivity services (“Internet Service Providers”). smarTrike® may share your personal information with the Internet Service Providers as appropriate. We do not share personally identifiable information with outside, non-affiliated third parties without your consent, except to the extent necessary to complete your request for services offered through this Site.Our Service Providers include:

smarTrike® may use your personal information to contact you via mail, email, or telephone in order to give you updates about smarTrike®’s special promotions, new services, for identification or participation in our online services, for notices or communications regarding contests or competitions, or sweepstakes, or other events that may be of interest to you. We also use return email addresses to answer the email we receive from you. Your email address will not be used for any other purpose or shared with outside third parties for their direct marketing purposes. We may also use your IP address to help protect smarTrike® and our Internet Service Providers from fraud.

Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organize and manage your customer relationship and our business, to conduct business, to provide you with customer support, to perform functions that are described to you at the time of collection, and to enforce our Site’s Terms.

We may also use non-personal aggregate information to improve our Site. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Site, or that a certain number of men or a certain number of women completed our registration form in particular areas of our Site. Such information may also be used to analyse the effectiveness of our business and advertising models.

If you submit a resume or seek to fulfil other staffing requirements, we will use that information solely in connection with your application for current or future staffing requirements, and we may also share your resume or application information with our business partners or affiliates that have staffing requirements for which you may be qualified.

smarTrike® may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; (g) to protect personal safety; or (h) as otherwise required by law or permitted by law. We may disclose or transfer your information in connection with the sale or merger of smarTrike® or any transaction that involves the sale or assignment of some or all of our assets.

4. Other Third Party Data Collection
If you download or purchase one of our Apps or use our Apps to make in-App purchases, you may be required to register and logon to third-party platforms such as the Apple App Store, Google Play, or Windows Phone Applications and Games Store. When downloading or using an App with online features through your mobile device, the App will typically collect and process certain device information and App-specific information. You should review the privacy policy and terms of use of the mobile app stores before downloading or using any app and check your device and App settings for control options.

5. Data Storage and Security
smarTrike® makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for smarTrike® are authorized to access your personal information. Notwithstanding our efforts, the Internet and online services have inherent security risks. smarTrike® cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information or any username or password that you are required to use to access services on this Site or online service.

6. Children and Data Collection
Areas of this Site that require registration will ask you for your date of birth. If you are 13 years or older, we may process personal data such as your first and last name, address details, phone number, mobile phone number, email address, credit card or other payment information, username and password, date of birth, and gender. This information, as a general rule, is collected through registration forms that appear on our Sites or in our Apps. We will also process information about your purchases with us, marketing preferences, and your use of smarTrike® related websites. We use your personal data to send you regular email newsletters, to send you marketing offers via catalogues, emails and text messages, to analyse customer behaviour and to customize our communication with you. We will also use your personal data to update your profile periodically to ensure that we have the most accurate personal data available. When a parent or legal guardian completes a child’s registration or otherwise provides us with a child’s personally identifiable information, smarTrike® will consider this to be: (1) “direct notice” to you regarding personal data collection; and (2) your consent to the use of your child’s information for our purposes and marketing communications. The data will be used only for smarTrike® related services, and will not be sold, rented, or otherwise disclosed to any company outside of smarTrike®, its affiliated marketing partners, and companies acting as our agents to help us provide services requested by you or the child. We will process personal data such as the child’s first and last name, mailing address, gender, date of birth, email address and phone number, as relevant to the services that have been requested. We will also send you “direct notice” if there is a change to the way we will use your child’s information that is not covered by this privacy policy. Our notice will state that your consent is required for the collection, use, and disclosure of the information, and will provide the necessary steps as to how you can give your consent. We will provide details on the specific personal information that we want to collect and how it might be disclosed to others. The direct notice will contain a link back to this privacy policy. If you do not consent within a reasonable time, we will delete the parent’s online contact information from your records. Parents or legal guardians who have questions about personal information that may have been submitted by a child, or to exercise the rights as set forth above, should call us 1-855-768-7587 or e-mail us at help@smart-trike.com.

7. How You May Access and Change the Information that smarTrike® Collects
The first time that you provide us with registration information through our Site, you may be offered the opportunity to subscribe to and receive additional information about our products and services All data is processed by
smarTrike®.  The data will be used to provide to you our products and services, in addition to invoicing and communicating with you with regards to other services you may be interested in.

We do use a third party digital marketing agency, who act as a data processor. They do not utilise your personal data unless we have instructed them to do so otherwise. They do not share your personal information with any organisation or external third party. They do not store data and can only access the web or cloud-based systems where data is stored.

8. How You May Opt-Out
If consent has been given, smarTrike® may also send you marketing emails or contact you with details of other products or services we think may be of interest to you.  Following consent to receive marketing communications, you may opt out at any point. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact help@smart-trike.com.

9. How You May Have Your Information Erased
You may request and receive confirmation as to whether or not personal data concerning you is being processed and for what purpose. You may also request that your personal data be erased and that we refrain from sharing your information. Requests may be sent via email: help@smart-trike.com.

If you have subscribed to our marketing database but are inactive (do not open or click on a link within our email communications) for 152 days or longer, we will automatically remove you from the database.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS STATED IN THIS PRIVACY POLICY, PLEASE DO NOT USE THE MGA SITES OR APPS. BY USING ANY MGA SITES, YOU ARE ACKNOWLEDGING YOUR AGREEMENT TO THIS PRIVACY POLICY.

10. General Information and Privacy Support Contact
smarTrike® may update this privacy policy from time to time, and you should take the time to review it each time that you visit our Site. If you require additional information about smarTrike®’s privacy commitment, please contact us at: help@smart-trike.com.

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