To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

This return policy valid only for products that been purchased via www.smartrike.com/uk

We accept returns only from countries we ship to. We currently ship to the following countries - United Kingdom, Czech Republic, Denmark, France, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Poland, Spain (not including the Canary Islands) and Bulgaria.

You may return new, unopened items within 30 days of delivery for a full refund. 
In the event the item was opened yet not assembled, you can also return it, as long as it is still in the same new condition with all the packing materials and literature included.

When returning an item as a result of a "change of heart", the return shipping will be paid by the customer. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc..).

Products with factory defects, missing parts or other problems originating prior to shipment - are handled differently than Damaged Goods (items that have been damaged by the carrier while in transit).

We will cover any return shipping costs of the defective product and the shipping costs of the replacement product. We will send you return instructions accordingly. Do not discard the defective product until you receive instructions from smarTrike. Failure to return the defective product may result in delays in issuing a refund. In the case of a refund for Defective Product, the product purchase will be refunded directly to the payment card used to make the purchase.

Please note that while we take the utmost care in packaging your product, we are not liable for any breakages or damage that occurs to your product during shipping.

You should expect to receive your refund within four (4) weeks of dropping your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return and the order number. We will respond quickly with instructions for how to return items from your order. Returned items must be in new condition with their original packaging and may be returned within 30 days from the purchase date.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to item(s) received as gifts. If you return a gift, you may receive a credit to www.smartrike.com/uk in place of a refund.

All returns require RMA- Return Merchandise Authorization number, which may be obtained by contacting smarTrike Customer Service at smartrike.com/uk/support . Please be sure to use a secure shipping method to send the item, so that it may be tracked. smarTrike will not be responsible for items lost during shipping and cannot process your return until the item is received.

Please add the RMA# to the outside of the box you are returning. Failure to provide RMA number with return items may subject to no-refund for your returns.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges.
If you receive a defective product, please call us at (+44) 2035148561 for UK customers and for EU customers (+49) 63812212 or at smartrike.com/uk/support.

smarTrike Return Policy for Parts

Any replacement parts ordered online, by email or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.
Please note: All replacement parts purchased cannot be returned. The sales on these items are final. Shipping costs and/or customs duty fees are non-refundable.

Defective Product

We want you to be pleased with your smarTrike purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at (+44) 2035148561 for UK customers and for EU customers (+49) 63812212 or contact out Customer Service: [email protected].

We will cover any return shipping costs of the defective product and the shipping costs of the replacement product. We will send you return instructions accordingly. Do not discard the defective product until you receive instructions from smarTrike. Failure to return the defective product may result in delays in issuing a refund. In the case of a refund for Defective Product, the product purchase will be refunded directly to the payment card used to make the purchase.

Please note that while we take the utmost care in packaging your product, we are not liable for any breakages or damage that occurs to your product during shipping.

Cancellation/Changes to your smartrike.com/uk Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting smarTrike Customer Service at (+44) 2035148561 for UK customers and for EU customers (+49) 63812212.

Please note: Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am GMT - 4:00pm GMT, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.